Privacy Policy
Last updated: 4 October 2026
1. About this policy
This policy explains how Indigo Data Services Pvt Ltd handles information provided through this website, including contact enquiries and registration requests for MedicoERP, iBackup, iWorkforce and MikroTik FW Manager. It covers this website. Separate product, service or contractual privacy terms may apply when you start using an application or a hosted service.
2. Information we collect
When you submit a product registration request, we collect your name, company name, email address, phone number, selected product, number of users, computers or employees, and any requirements you choose to include. We also record the request reference, submission time, contact consent and request status.
When you use the contact form, we collect your name, email address, subject, message and the time of your request. Please do not include passwords, financial account details, patient records or other sensitive information in these forms.
The website’s hosting and security services may process technical information such as IP addresses, browser information, request times and error logs to deliver and protect the site. When iBackup online checkout is enabled, we also collect billing details, selected plan and add-ons, GSTIN if supplied, payment status and payment/order references. Payment-card, UPI and other payment credentials are entered into Razorpay’s checkout and are not stored by Indigo on this website.
3. Location data
Some Indigo applications, including iWorkforce, may request access to your device location when location-based workforce features are enabled by your organisation. Depending on the feature and device permissions, the application may collect precise or approximate location data, such as GPS coordinates, together with related information such as the time of the location event and the employee or device account associated with it.
Location is used for functions such as verifying attendance at an allowed work location, applying optional geofence rules, recording the location associated with an attendance action, and supporting authorised field-duty or live-location features during applicable working periods. Location data is used to provide these workforce functions, maintain relevant attendance or duty records, troubleshoot the service and help protect against misuse. We do not use employee location data for advertising.
Location access is subject to your device permissions and the configuration selected by your organisation. Where the application requests background location access, it is used only for enabled features that require location updates while the application is not actively open, such as authorised field-duty or live-location tracking. You can review or change location permissions in your device settings; disabling location may prevent location-dependent features from working.
Location information may be accessible to authorised administrators, HR personnel or managers of the organisation using the relevant Indigo application, according to their permissions and the features enabled for that organisation. It may also be processed by infrastructure or service providers that support hosting, maps, notifications, security or operation of the service where required to provide those functions. Retention depends on the applicable product configuration, operational requirements and legal or contractual obligations.
4. How we use information
- Respond to enquiries and understand your business requirements.
- Process registration requests and communicate about product setup.
- Maintain a record of requests, preferences and consent.
- Operate, troubleshoot and protect the website and prevent misuse.
- Handle privacy requests and meet applicable legal obligations.
Submitting a request permits contact about that request. It does not automatically subscribe you to unrelated marketing.
7. Retention & security
Request information is retained for the period reasonably needed to respond, arrange the requested service and maintain relevant business records, subject to applicable legal retention requirements. You may ask us to delete information that is no longer needed.
Access restrictions and the hosting platform’s security features help protect submissions. No internet service can guarantee absolute security. Contact us promptly if you believe information submitted here has been misused.
8. Your choices & requests
You may request information about your submitted data, correction of inaccurate details, deletion where applicable, or withdrawal of consent for further contact by emailing [email protected]. Include the product name or enquiry subject and your request reference if available. Do not send identity documents unless specifically requested through an appropriate channel.
We may ask for reasonable verification before acting on a request. Withdrawal does not affect processing already undertaken; it may prevent us from completing the requested setup. Rights and any limits are subject to applicable law. You can also use these contact details to raise a privacy concern or grievance and seek information about available remedies.
9. Children’s information
This website’s enquiry and business-registration forms are intended for adults acting for themselves or their organisations. Please contact us if you believe a child has submitted personal information so that we can review and address it.
10. Changes & contact
We may update this policy as the website and its services change. The date above identifies the latest version. Where iBackup online checkout is enabled, payment processing follows the checkout disclosures above. Automated licence fulfilment may be introduced separately and will be described when activated.
Indigo Data Services Pvt Ltd
#440, 7th Main, 7th Cross, Chetana Hotel Road, PJ Extension, Davanagere – 577002, Karnataka.
Email: [email protected]